Capture bugs and feedback with the context engineers need.
Auto-captured
Environment, logs, network
Bugs and feedback don't arrive clean. Teams absorb the cost.
Product issues and feedback come from everywhere—Slack messages, screenshots, support tickets, emails, NPS comments, and quick conversations.
Context is missing
Screenshots without URLs. Bugs without steps. Environment details nowhere to be found.
Intent is unclear
Is this a bug? A feature request? A complaint? Teams waste time decoding every report.
Signals are mixed
Bugs, feedback, and noise arrive in the same channels. Prioritization becomes guesswork.
By the time issues reach engineering:
The friction isn't fixing problems.
It's how signals enter the system.
Your backlog isn't built for human input.
Issue trackers are excellent at managing defined work. They're not designed to capture raw input from humans—bugs, suggestions, and observations—at the moment they occur.
Raw Input
Messy, incomplete signals
BugSnap
Capture + enrich + standardize
Clean Issues
Structured, actionable
Your Backlog
Jira, Linear, GitHub
BugSnap sits before the backlog. It captures bugs and feedback in context, enriches them automatically, and standardizes them—so downstream teams receive clear, actionable inputs.
One intake layer for bugs and feedback.
Different signals. One consistent, structured format.
From Internal Teams
Browser Extension
- Capture bugs, UX issues, and product feedback directly from the product
- Screenshots, URLs, environment details collected automatically
- Add notes and annotations for context
From External Users
In-app SDK
- Let users report problems or share feedback in-app
- Captures intent, device context, and app state
- No technical knowledge required from users
Separate feedback from noise.
BugSnap helps distinguish different types of signals. Each is captured with the right context—so teams don't have to decode intent after the fact.
Reproducible Bugs
Clear steps, environment data, and technical context that engineers can act on immediately.
UX Friction
Moments of confusion, unexpected behavior, and usability issues captured with visual evidence.
Product Feedback
Suggestions, feature requests, and observations that inform product direction.
BugSnap ends where your workflow begins.
BugSnap doesn't prioritize, roadmap, or manage execution. It prepares high-quality inputs and hands them off to Jira, Linear, or GitHub—cleanly and consistently.
What BugSnap doesn't do
- No prioritization
- No roadmapping
- No execution management
What you get
- No new backlog to manage
- No competing source of truth
- No process overhead
Built for product teams. Trusted by engineering.
Product & Design
Capture real feedback and issues without losing nuance or context.
Managers
Understand where problems and feedback originate, and how quickly they're addressed—without living inside tickets.
Engineers
Clear signals. Better context. Fewer interruptions.
Works with the tools you already use.
Designed to fit into existing workflows, not replace them.
Jira
Create issues with full context
Linear
Sync issues seamlessly
GitHub Issues
Link to repos and PRs
Slack
Share reports to channels
Fix the intake. Everything downstream improves.
Whether it's a bug or a piece of feedback, capturing it well is the difference between guessing and building with confidence.
Available for: